Shipping & Delivery

Shipping & Delivery

Veloura currently ships to the United States, Canada, the United Kingdom, Australia, South Africa and the United Arab Emirates through approved third-party fulfilment partners.

Shipping rates

Where local-currency checkout is available, Shopify converts the rate for display. Rates may be reviewed when carrier or supplier costs change.

Processing and delivery estimates

Orders are normally submitted for fulfilment within 1–3 business days. Some products can require additional processing. Transit time begins after dispatch and varies by product, route, customs processing and destination. Any product-specific estimate shown before purchase is an estimate rather than a guaranteed delivery date.

If an order cannot be dispatched within a promised timeframe, Veloura will provide an updated estimate and the available cancellation or refund options.

Tracking and split shipments

Tracking details are emailed after dispatch. Products fulfilled from different facilities may arrive in separate packages and on different dates without an additional Veloura shipping charge.

Duties and import charges

Unless checkout expressly states that duties and import taxes are prepaid, international orders are shipped on a delivered-at-place basis. The recipient may be asked by a customs authority or carrier to pay duties, import taxes or handling charges before delivery. These charges are not included in the shipping rate.

Address accuracy

Customers are responsible for providing a complete delivery address and contact details. Contact Veloura immediately if a correction is needed. Address changes cannot be guaranteed after fulfilment begins.

Delays, loss and damage

Email mck@bourbonwhiskeybridge.com with the order number if tracking is materially delayed, a parcel is marked delivered but missing, or an item arrives damaged. Include photographs when relevant so the carrier or fulfilment partner can be contacted promptly.