Shipping policy
Shipping & Delivery
Veloura currently ships to the United States, Canada, the United Kingdom, Australia, South Africa and the United Arab Emirates through approved third-party fulfilment partners. Customers in other active markets can browse the storefront in an available local currency, but checkout is enabled only where a verified delivery rate is available.
Shipping rates and free-shipping thresholds
| Destination | Tracked standard shipping | Free tracked shipping |
|---|---|---|
| United States | Free | All orders |
| Canada and United Kingdom | $12.99 USD | Qualifying orders of $75 USD or more |
| Australia and United Arab Emirates | $14.99 USD | Qualifying orders of $85 USD or more |
| South Africa | $16.99 USD | Qualifying orders of $100 USD or more |
Where local-currency checkout is available, Shopify converts the rate and free-shipping threshold for display. The checkout total determines whether a free-shipping rate is available. Rates and thresholds may be reviewed when carrier or supplier costs change.
Processing and delivery estimates
Orders are normally submitted for fulfilment within 1–3 business days. Some products can require additional processing. Transit time begins after dispatch and varies by product, route, customs processing and destination. Any product-specific estimate shown before purchase is an estimate rather than a guaranteed delivery date.
If an order cannot be dispatched within a promised timeframe, Veloura will provide an updated estimate and the available cancellation or refund options.
Tracking and split shipments
Tracking details are emailed after dispatch. Products fulfilled from different facilities may arrive in separate packages and on different dates without an additional Veloura shipping charge.
Duties and import charges
Unless checkout expressly states that duties and import taxes are prepaid, international orders are shipped on a delivered-at-place basis. The recipient may be asked by a customs authority or carrier to pay duties, import taxes or handling charges before delivery. These charges are not included in the shipping rate.
Address accuracy
Customers are responsible for providing a complete delivery address and contact details. Contact Veloura immediately if a correction is needed. Address changes cannot be guaranteed after fulfilment begins.
Delays, loss and damage
Email sales@velourawearboutique.com with the order number if tracking is materially delayed, a parcel is marked delivered but missing, or an item arrives damaged. Include photographs when relevant so the carrier or fulfilment partner can be contacted promptly.